Cell Phones: Wireless Carriers and Reception Explained
Cellular Phones need reception in order to work. Good reception means a good experience, Great reception means a great one. Anyone looking can easily spend the same if not more time comparing a cell phone carrier and their plans as they would comparing the cell phones themselves. Getting proper information on this is hard. The reason for this is that the time and variables involved are so great that many online review site tend to steer clear of the subject.
As said by J.D. Power and Associates, wireless service has reached such high quality that cell phone users no longer find it a requirement to maintain a land line as well as a cell phone. It appears cell phones are enough. But as with most statistics there are combating results. According to comScore Networks, an amazing 1 out of 4 cellular customers are not satisfied. These combating statistics show how cellular technology is still in its growing stages. Even ask someone about their service, you will always get miced results, those that love and those that hate their carrier, with plenty of stories to boot. J.D. Power and Associates also finds that people who had an unresolved problem with their carrier, after trying customer service, were six times more likely to switch provider. That is were cancellation fees come into play. You see cell phone companies want to maintain their customer for good or for worse and have implemented cancellation fees to increase customer retention. Even the intro of 3G Networks, which started off with great expectation has received its share of complaints. So how do you decide on the best carrier? Well here is a rundown of which carriers rank best.
As said by comScore, Verizon as a Wireless Service Provider has continuously raked tops in both coverage and service. And, surprisingly, a low six percent of their customer break the contract.
AT&T/Cingular come in second, just behind Verizon. Alltels customer service contract breakers are more numerous, coming in at 9 percent, while Sprint/Nextel have an even higher dissatisfaction rating at 11 percent. At the bottom of the heap is T-Mobile, with 15% of customers wanting to break out of contract obligations.
Please note that the comScore survey above is not location specific. It is also using the percentage of people that are breaking the contract as the main factor for determining carrier popularity. However J.D. Power and Associates survey does indeed verify Verizon Wireless as the leader, but also goes on to add that this is true more so in the Northeast, as Verizons coverage is the strongest there. And T-Mobile, scoring the lowest with the comScore survey, actually ranked number 1 in the Southwest if you go by the J.D. Power and Associates survey. Also Verizon ranks lower when it comes to the phones that run its service in CDMA technology rather than GSM. As a result, Verizon cell phones do not normally accept SIM cards. This prevents them from being used when traveling overseas. As well the cost of Verizon wireless service also ranked as more expensive. So while Verizon’s customer service did get top marks, its bills tend to be confusing to read.
J.D. Powers and Associates also says that in the Southwest, Sprint is very popular. But at the same time concedes that in terms of call quality Sprint rank very low. A PC Magazine survey also confirmed the latter statistic. However PC Magazine also ranked T-Mobile as the best carrier in terms of pricing, second only to Alltel. As well T-Mobile has a wide range of cell phone in which you can use its service and since T-Mobile uses GSM you can use a SIM card enabling international use.
In terms of Prepaid cellular service. The winner is Virgin Mobile with the highest marks. After them is TracFone and then T-Mobile respectively. Verizon and AT&T follow in order of decreasing popularity. And then Sprint/Nextel comes in last.
So which carrier should you choose? Well this all depends on how many phone calls you make, what area you make them in, if you travel a lot, and which carrier offers the best phone options. Ultimately it is up to you. But doing your due diligence will help you to avoid getting into a contract you will want to break out of.
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